Refund policy

Effective Date: June 26, 2026

Welcome to HESTAGE. We value our customers and strive to provide high-quality men's shirts. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • The item must not show signs of wear, damage, stains, or alterations.
  • A valid order confirmation or proof of purchase is required.

Items returned without meeting these conditions may not be eligible for a refund or replacement.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, washed, or damaged after delivery.
  • Products returned without original tags or packaging.
  • Products damaged due to improper handling by the customer.
  • Gift cards or promotional items (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your Order Number
  • Clear photos of the product
  • Photos of the packaging (if damaged)

We will review your request and provide an appropriate resolution.

Refund Process

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Refund processing may take 5–10 business days, depending on your bank or payment provider.

Shipping charges (if any) are generally non-refundable unless the return is due to our mistake.

Exchange Policy

We offer exchanges only for:

  • Defective products
  • Damaged products
  • Incorrect items received

Exchange requests are subject to stock availability.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible products may still qualify for return according to this policy.

Return Shipping

If the return is due to a product defect or our error, we will arrange or reimburse the return shipping as applicable.

For all other eligible returns, the customer may be responsible for return shipping costs.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Brand: HESTAGE

Website: https://hestage.shop/

Email: amdsupercash@gmail.com